WE ARE ALWAYS HERE TO HELP.

We make Lashes that last, and if they don't, we want to know all about it. SpotOn Lashes has always said that they don't consider a sale complete until goods are worn out and the customer is still satisfied.  out guarantee is a promise that we will be fair to each other, so if something is not working or fitting or standing up to its task or lasting as long as it should we will gladly take it back.


As Long As our Lashes Have Not Been Used, We welcome all  returns and exchanges.  For Sanitary Purposes, SpotOn Can Exchange Any Lashes That Have Been Used. we want to ensure all our customers are 100% satisfies with their orders. all products can be exchanged 30 days from the time your order was delivered. all customers are protected by our 30 day money back guarantee. 


please send us an email within 30 days of delivery if You Need To Exchange Your Order For Any Reason. Be sure to use a trackable mail service. spotOn lashes will not be responsible for lost or missing packages. You will be responsible for paying for your own shipping costs and unfortunately Shipping costs are non-refundable. For support or questions regarding your order, please contact our support team at Support@SpotOnLashes.com

Can I exchange my order?

Yes, As Long As Our Lashes Have Not Been Worn And Are Unused, We are more than happy to exchange your order within our 30 day satisfaction guarantee policy.

WHAT IS THE EXCHANGE PERIOD?

If The Lashes Are Unused, All customers have 30 days from the time their order is delivered to exchange their order.

 DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, unfortunately, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, SpotOn Lashes will not be responsible for any lost packages.

HOW CAN I EXCHANGE MY ORDER?

Send us an email at Support@SpotOnLashes.com to initiate the exchange. Please take 1-2 photos of your order. If you have any feedback as to why you are returning your set - we would love to hear it! At SpotOn, we welcome all customer feedback, that is what helps our company learn and grow and we strive to ensure every client is satisfied with our products.

MAY I EXCHANGE MY Spoton lashes ORDER WITHOUT CONTACTING YOU OR GETTING AN RMA?

Please send us an email at Support@SpotOnlashes.com.  This will help ensure we receive your damaged product to expedite the exchange process.

WHEN WILL I RECEIVE MY EXCHANGE?

As soon as we receive and inspect the exchanged product, if deemed exchangeable, your new replacement order will be shipped out within 24 hours.

HOW MAY I CONTACT YOU?

The SpotOn Lashes Support team can be reached by email at Support@SpotOnLashes.com. We are available 24 hours a day, 7 days a week. Please do not hesitate to reach out to us if you have any questions.

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WE ARE ALWAYS HERE TO HELP


We Make Lashes That Last, And If They Don't, We Want To Know All About It. SpotOn Lashes Has Always Said That They Don't Consider A Sale Complete Until Goods Are Worn Out And The Customer Is Still Satisfied. Out Guarantee Is A Promise That We Will Be Fair To Each Other, So If Something Is Not Working Or Fitting Or Standing Up To Its Task Or Lasting As Long As It Should We Will Gladly Take It Back. 


 As Long As Our Lashes Have Not Been Used, We Welcome All Returns And Exchanges. For Sanitary Purposes, SpotOn Can Exchange Any Lashes That Have Been Used. We Want To Ensure All Our Customers Are 100% Satisfies With Their Orders. All Products Can Be Exchanged 30 Days From The Time Your Order Was Delivered. All Customers Are Protected By Our 30 Day Money Back Guarantee. 


 Please Send Us An Email Within 30 Days Of Delivery If You Need To Exchange Your Order For Any Reason. Be Sure To Use A Trackable Mail Service. SpotOn Lashes Will Not Be Responsible For Lost Or Missing Packages. You Will Be Responsible For Paying For Your Own Shipping Costs And Unfortunately Shipping Costs Are Non-Refundable. For Support Or Questions Regarding Your Order, Please Contact Our Support Team At Support@SpotOnLashes.Com

CAN I EXCHANGE MY ORDER?

Yes, As Long As Our Lashes Have Not Been Worn And Are Unused, We are more than happy to exchange your order within our 30 day satisfaction guarantee policy.

WHAT IS THE EXCHANGE PERIOD?

If The Lashes Are Unused, All customers have 30 days from the time their order is delivered to exchange their order.

 DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, unfortunately, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, SpotOn Lashes will not be responsible for any lost packages.

HOW CAN I EXCHANGE MY ORDER?

Send us an email at Support@SpotOnLashes.com to initiate the exchange. Please take 1-2 photos of your order. If you have any feedback as to why you are returning your set - we would love to hear it! At SpotOn, we welcome all customer feedback, that is what helps our company learn and grow and we strive to ensure every client is satisfied with our products.

MAY I EXCHANGE MY Spoton lashes ORDER WITHOUT CONTACTING YOU OR GETTING AN RMA?

Please send us an email at Support@SpotOnlashes.com.  This will help ensure we receive your damaged product to expedite the exchange process.

WHEN WILL I RECEIVE MY EXCHANGE?

As soon as we receive and inspect the exchanged product, if deemed exchangeable, your new replacement order will be shipped out within 24 hours.

HOW MAY I CONTACT YOU?

The SpotOn Lashes Support team can be reached by email at Support@SpotOnLashes.com. We are available 24 hours a day, 7 days a week. Please do not hesitate to reach out to us if you have any questions.