General

How do I cancel an order? 

Once placed, all orders are finalized and are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are un-opened and un-used.

How do I contact customer service? 
You can contact one of our Lash Experts 24/7. We are happy to assist you and will respond within 24 hours, guaranteed. For a quicker response, DM us on our Instagram @ SpotOn_Lashes


I’m interested in distributing SpotOn Lashes. Who should I contact?

We would love to assist you! Please contact our sales team at Support@SpotOnLashes.com

Product Information

What is the most dramatic SpotOn Lash?

The most dramatic SpotOn Lash style is our "Classy Collection". We recommend these lashes for the most glamorous and bold looks. 


What is the most natural SpotOn Lash?

The most natural SpotOn Lash style is our “Sassy Collection”. We recommend this lash for anyone new to wearing lashes or for an everyday look. 


How do I care for my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link). 


How do I apply my SpotOn Lashes? 

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link). 


How do I remove my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link).


Do SpotOn Lashes need glue?

SpotOn Lashes do not require any lash adhesive to apply. You can simply apply the magnetic liner and attach the lashes.

Shipping & Returns

My tracking number is not showing any information. 

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at Support@SpotOnLashes.com.


Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at Support@SpotOnLashes.com.If an item may be considered defective, please email Support@SpotOnLashes.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by SpotOnLashes.com, you will be eligible for a refund or replacement of the same item.Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from SpotOnLashes.com orders. If your package was lost or stolen, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. SpotOnLashes.com will not be responsible for any lost or stolen goods. Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed on a Friday after 2:00 pm, during the weekend or during a Holiday will be processed the next business day.


Refused Packages

The shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.


Incorrect Shipping information 

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.


How do I remove my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link).


Do SpotOn Lashes need glue?

SpotOn Lashes do not require any lash adhesive to apply. You can simply apply the magnetic liner and attach the lashes.

International Shipping

Do you ship internationally?

Yes, we ship to almost every country worldwide.


What language should my order be placed with?

All orders must be entered and processed in English.


Do you accept mail forwarding addresses?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.


Which currency are my orders processed in?

SpotOn Lashes orders are processed in US Dollars. If you would like to convert your currency to US Dollars click (insert link).Customs and Duties information.At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment. 


How much is shipping to my country? 

The cost of shipping depends on the weight of your package and your final destination address. Once you enter your shipping address during checkout, your shipping cost will appear in your cart before you finalize your purchase.

GENERAL

How do I cancel an order?Once placed, all orders are finalized and are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are un-opened and un-used. 


How do I contact customer service?You can contact one of our Lash Experts 24/7. We are happy to assist you and will respond within 24 hours, guaranteed. For a quicker response, DM us on our Instagram @ SpotOn_LashesI’m interested in distributing SpotOn Lashes. Who should I contact?We would love to assist you! Please contact our sales team at Support@SpotOnLashes.com


PRODUCT INFORMATION

What is the most dramatic SpotOn Lash?

The most dramatic SpotOn Lash style is our "Classy Collection". We recommend these lashes for the most glamorous and bold looks. 


What is the most natural SpotOn Lash?

The most natural SpotOn Lash style is our “Sassy Collection”. We recommend this lash for anyone new to wearing lashes or for an everyday look. 


How do I care for my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link). 


How do I apply my SpotOn Lashes? 

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link). 


How do I remove my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link).


Do SpotOn Lashes need glue?

SpotOn Lashes do not require any lash adhesive to apply. You can simply apply the magnetic liner and attach the lashes.


SHIPPING AND RETURNS

My tracking number is not showing any information. 

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at Support@SpotOnLashes.com.


Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at Support@SpotOnLashes.com.If an item may be considered defective, please email Support@SpotOnLashes.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by SpotOnLashes.com, you will be eligible for a refund or replacement of the same item.Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from SpotOnLashes.com orders. If your package was lost or stolen, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. SpotOnLashes.com will not be responsible for any lost or stolen goods. Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed on a Friday after 2:00 pm, during the weekend or during a Holiday will be processed the next business day.


Refused Packages

The shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.


Incorrect Shipping information 

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.


How do I remove my SpotOn Lashes?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page (insert link).


Do SpotOn Lashes need glue?

SpotOn Lashes do not require any lash adhesive to apply. You can simply apply the magnetic liner and attach the lashes.