How do i track my  package?

Once your order has been shipped, you will receive an email with a link to track your package.

Where do i find my tracking information?

You will receive a confirmation number and tracking link via email. However, you can always send us an e-mail at Support@SpotOnLashes.com if you need any status updates! 

Shipping carrier contact information?

All US orders are shipped via DHL & USPS (United States Postal Service). USPS can be reached at 1 (800) 275-8777

What do I do if my package was delivered to the wrong address?

For any issues with the delivery of your order, we are happy to help! Simply send us an email to Support@SpotOnLashes.com.

Why was my package returned to sender?

Most commonly, USPS will mark packages as ‘returned to sender’ due to a possible issue with your address. Contact us right away if you see this status update on your tracking, we will update your address and resend your order.

Can I request my package to be delivered to me by a certain time?

Please see available shipping options during checkout. Priority Shipping is available at check out for an additional charge.  If you have a special request, we can allways be reached by email at Support@SpotOnLashes.com

Who ships my package?

Our warehouse in the US ships out all US orders via USPS & DHL.

Do I have to sign for my package?

A signature confirmation is not required.

What does it mean when the status reads "the package is being processed at customs?"

This status is usually placed on an order when customs is reviewing your shipment. (This applies to international orders only).

What do I do if The tracking information shows my package was delivered, but i haven't received it?

First, check with family and neighbors. If you have double checked and still have not received your order, feel free to send us an email to Support@SpotonLashes.com so we can make sure you receive your order.

The tracking says there was a delivery attempt made but i haven't received my package. now what?

This is out of our hands, but we are happy to help. Please contact your local post office to schedule your next delivery attempt.

How long does shipping take?

Depending on where you are located, domestic orders typically take 5-7 business days from when they were placed to be delivered.International orders are typically delivered within 6-8 weeks pending customs and weather conditions.

I have a military address, can i place an order with you?

Yes, thank you for your service! Be sure to email us a photo of your Military ID to receive your special military discount.

I entered the wrong shipping address at check-out, can i change it?

E-mail us immediately with the correct address that you want us to ship to in order to ensure that your address is updated promptly! Orders are usually shipped within 24 hours of purchase so please hurry :)

I need to get in contact with the courier. what is their phone number?

The customer support number for USPS is 1 (800) 275-8777

Can I track my order?

Yes! Every client receives a confirmation number and link to track their order via email. If you are unable to locate your tracking number, feel free to send us an email to Support@SpotOnLashes.com, and we’d be happy to track it down for you.

How much does shipping cost?

Shipping is free on all orders shipped to the United States. We do offer shipping insurance for a small additional cost.

Where is your warehouse located?

Our warehouse is located in Houston, Texas

How long will it take to process my order?

All orders are guaranteed to be processed for shipping within 24 hours or less in most cases.

How do i track my  package?

Once your order has been shipped, you will receive an email with a link to track your package.

Where do i find my tracking information?

You will receive a confirmation number and tracking link via email. However, you can always send us an e-mail at Support@SpotOnLashes.com if you need any status updates! 

shipping carrier contact information?

All US orders are shipped via DHL & USPS (United States Postal Service). USPS can be reached at 1 (800) 275-8777

what do i do if my package was delivered to the wrong address?

For any issues with the delivery of your order, we are happy to help! Simply send us an email to Support@SpotOnLashes.com.

Why was my package returned to sender?

Most commonly, USPS will mark packages as ‘returned to sender’ due to a possible issue with your address. Contact us right away if you see this status update on your tracking, we will update your address and resend your order.

Can I request my package to be delivered to me by a certain time?

Please see available shipping options during checkout. Priority Shipping is available at check out for an additional charge.  If you have a special request, we can allways be reached by email at Support@SpotOnLashes.com

who ships my pacakge?

Our warehouse in the US ships out all US orders via USPS & DHL.

do i have to sign for my package?

A signature confirmation is not required.

what does it mean when the status reads "the package is being processed at customs?"

This status is usually placed on an order when customs is reviewing your shipment. (This applies to international orders only).

What do I do if The tracking information shows my package was delivered, but i haven't received it?

First, check with family and neighbors. If you have double checked and still have not received your order, feel free to send us an email to Support@SpotonLashes.com so we can make sure you receive your order.

The tracking says there was a delivery attempt made but i haven't received my package. now what?

This is out of our hands, but we are happy to help. Please contact your local post office to schedule your next delivery attempt.

how long does shipping take?

Depending on where you are located, domestic orders typically take 5-7 business days from when they were placed to be delivered.International orders are typically delivered within 6-8 weeks pending customs and weather conditions.

i have a military address, can i place an order with you?

Yes, thank you for your service! Be sure to email us a photo of your Military ID to receive your special military discount.

i entered the wrong shipping address at check-out, can i change it?

E-mail us immediately with the correct address that you want us to ship to in order to ensure that your address is updated promptly! Orders are usually shipped within 24 hours of purchase so please hurry :)

i need to get in contact with the courier. what is their phone number?

The customer support number for USPS is 1 (800) 275-8777

can i track my order?

Yes! Every client receives a confirmation number and link to track their order via email. If you are unable to locate your tracking number, feel free to send us an email to Support@SpotOnLashes.com, and we’d be happy to track it down for you.

how much does shipping cost?

Shipping is free on all orders shipped to the United States. We do offer shipping insurance for a small additional cost.

where is your warehouse located?

Our warehouse is located in Houston, Texas

how long will it take to process my order?

All orders are guaranteed to be processed for shipping within 24 hours or less in most cases.

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